Shipping & Returns Policy

Shipping Details & Rates

At Elizabeth Ockford Ltd we offer a 4-6 day lead time on all of our wallcovering roll orders.
Parcel updates can be requested from enquiries@elizabethockford.com.
We charge a flat rate of £15.00 (ex. VAT) per order for delivery.

Our sample delivery is provided by Royal Mail and will arrive within 3-5 working days.
There is free delivery on all samples.

We ship all over UK mainland. Shipping to Ireland and Europe will be quoted for individually, please email enquiries@elizabethockford.com with your order request and we will get back to you with a shipping quote.

If you require your delivery sooner please contact enquiries@elizabethockford.com, quoting your order number, and our team will be happy to help.

Cancelling an Order

If you wish to cancel your order then please contact enquiries@elizabethockford.com or call 01342 810357 as soon as possible. If your order has already been processed then you will have to use our returns policy below.

Returns Policy

If you wish to return or exchange your order for whatever reason, we are happy to help.
For all returns enquiries please contact enquiries@elizabethockford.com or call 01342 810357 with the necessary information. All returns enquiries must be submitted by email or phone within 30 days of purchase.

Items printed to order are not subject to returns. Any product printed to order for you will be non-returnable. We recommend ordering a sample of the product you require before ordering the rolls to get an accurate colour representation of the product. As this item is printed to order please ensure you are ordering enough rolls to satisfy the area you are wallpapering as additional rolls will be printed at a different time and colour variances may occur.

If the item is faulty, or we have made an error in the order, then please contact us with your order number and we will arrange for a replacement and a collection of the item.

If you simply decide you no longer want the item then we are happy to accept it back as long as the item is in it’s original packaging, in a sellable condition and we are contacted within 30 days of the purchase. It is your responsibility to arrange the return of the items to Elizabeth Ockford Ltd, Unit C3 Horsted Keynes Industrial Estate, Cinder Hill Lane, Haywards Heath, West Sussex, RH17 7BA.

Items can only be accepted for return by prior agreement with Elizabeth Ockford Ltd.

Please note we do not accept any returns on samples.