Shipping & Returns Policy

Shipping Details & Rates

At Elizabeth Ockford Ltd we offer a 4 day lead time on all of our wallcovering roll orders.
This is provided by Streetwise couriers. Parcel updates can be requested from enquiries@elizabethockford.com.
We charge a flat rate of £10.50 (ex. VAT) per order for delivery. Any orders over £150 are free delivery.

Our sample delivery is provided by Royal Mail and will arrive within 3-5 working days.
There is free delivery on all samples.

We ship all over UK mainland. Shipping to Ireland and Europe will be quoted individually, please email enquiries@elizabethockford.com with your order request and we will get back to you in 1 – 3 business days with a shipping quote.

If you require your delivery sooner please contact enquiries@elizabethockford.com, quoting your order number, and our team will be happy to help.

Cancelling an Order

If you wish to cancel your order then please contact enquiries@elizabethockford.com or call 01342 810357 as soon as possible.

Returns Policy

If you wish to return or exchange your order for whatever reason, we are happy to help.
For all returns enquiries please contact enquiries@elizabethockford.com or call 01342 810357 with the necessary information.
All returns enquiries must be submitted by email or phone within 30 days of purchase.

If the item is faulty, or we have made an error in the order, then please contact us with your order number and we will arrange for a replacement and a collection of the item.

If you simply decide you no longer want the item then we are happy to accept it back as long as the item is in it’s original packaging, in a sellable condition and we are contacted within 30 days of the purchase.
It is your responsibility to arrange the return of the items to Elizabeth Ockford Ltd, Unit C3 – 5 Horsted Keynes Industrial Estate, Cinder Hill Lane, Haywards Heath, West Sussex, RH17 7BA.

Items can only be accepted for return by prior agreement with Elizabeth Ockford Ltd.

Please note we do not accept any returns on samples.